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Contact-us: 2 Place de la Comédie, 33000 Bordeaux, France - Phone number: +33 2 02 02 02 02

We process your personal data for the exclusive purpose of administering your order, communicating the necessary information about it, managing payment and invoicing, and producing statistics. You have the right to access, rectify and delete your personal data. To exercise them and learn more, click here.

All rights reserved - 01_Nom commercial 2025 - Generated by MyBeezBox

Gift offers solution from

Terms of Sales - Vouchers and gift cards

FAQ - 01_Nom commercial

The validity period of a gift voucher is 365 days. The expiration date will be indicated on the gift voucher to be given to the lucky recipient.
You can contact us using the email address and telephone number shown on your gift voucher. Contact us using the code on your gift voucher, and we'll be happy to let you know when we're available to make your reservation.
You can send your gift voucher in 3 different ways :
  • By post - shipping costs will then be added to the initial amount of your gift voucher.
  • By email to the recipient - the recipient of the voucher will receive it instantly in his or her email box.
  • To be printed at home - the buyer receives the voucher by email (in PDF format) and can print it out to hand-deliver to the recipient.
Yes, payment security is guaranteed by MangoPay, a subsidiary of Mangopay Advent International. No banking data will be stored. Your credit card number will never be communicated to a third party. Your payment information is encrypted and secured using SSL protocol.
If you have selected to send "by email to the beneficiary" when you purchase, he will receive an email containing his gift voucher (in PDF format). In all other cases, the beneficiary will not receive an email from us.
After validation of the payment, you will receive an email confirmation of purchase containing the gift voucher (in PDF format). This email may take a few minutes to arrive.
The purchase of your gift voucher will take place in 4 steps:
  1. Personalization of the gift voucher, choice of options and shipping method
  2. Filling in your contact details
  3. Filling in the details of the beneficiary as well as the personalised message
  4. Secured online payment
Best price guarantee - By purchasing directly from the service provider you do not pay any additional fees.
Time saving - Thanks to the emailing, the gift voucher will be sent instantly as soon as the payment is validated.
Ecological - Concerned about our environment, sending by email reduces paper printing.
Yes, by adding options and possibly customizing the number of nights or people, you can enrich the initial gift voucher and add additional activities. You can also add a personal message for your beneficiary.
To allow an instant validation of your purchase, payment is only made by Credit Card: Carte Bleue, Visa or Mastercard.
The gift voucher will be sent to you by email (in PDF format) instantly upon validation of payment. It may take a few minutes to receive the email.
No. If you wish to offer another gift voucher, click on "Return to shop" at the end of your order to make a new purchase.